S.no Questions Answers
1 Do the shipping charges vary from country to country? Yes, the shipping charges may vary from country to country. The shipping charges for your destination will be indicated when you place the order.
2 Is there any shipping charges for deliveries within India? Cooptex does not levy any shipment charges for deliveries within India, Free shipping throughout India.
3 Will you deliver to any country across the world? Yes! We can deliver the products to more than 200 countries.
4 How do I track the product once it has been shipped from India? Yes, you would receive an email with the POD Number of the courier once it is shipped. You would be able to track it with the respective courier.
5 Do you accept payment via Debit card? Yes, we accept all major Debit cards.
6 How do I know that my transaction has been successful? You would receive an order confirmation via email with the corresponding order number for your future reference.
7 Can the billing address and shipping address be different? Yes, the billing address and shipping address can be different.
8 Will product that I get in hand, be similar to the product as seen on your website? While great effort has been made to accurately reproduce sarees in their original grandeur, there might be minor variations in color of the actual product because of the color variations between the actual product and that is displayed on the screen due to digital photography and color settings and capabilities of monitors. We request you to place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the saree received.
9 How can I purchase a product in online? It is very easy to purchase a product in our online.Kindly visit the Cooptex shop page
10 What is the Shipping charge of the products? The Shipping charge is based on the weight of the selected products and destination.
11 In Which courier you will send the products? We will send the products through The Professional couriers
12 When will you process the orders? We will process the orders by next day from the date of receipt of the order. If any issue in the payment, our payment gateway team will intimate to us.We will process that type of orders after clearing the issue.
13 What can I do to change the shipping address after placing the order? If you want to change the shipping address, you can intimate the new address via email to cooptexcustomercare@gmail.com. If the particular order was already shipped before receiving your email, it is not possible to change the delivery address.
14 Can I give multiple shipping addresses in single order? No! It is not possible to give multiple delivery addresses in single order. You can make different orders if you have multiple shipping addresses.
15 Which Credit Cards do you accept? We accept MasterCard, Visa, credit cards
16 What are the other payment options? We offer Billdesk, PayU, PayTM and HDFC Payment gateway option's in our website.
17 Can I place the order in Cash on Delivery Method? No! There is no cash on delivery method to place order
18 What is mean by Billing address? Billing address means credit / debit cardholder's address (which is given by card issuing bank for the customer).
19 If my order status is not updated in website, how can I find the status? Kindly send an email to cooptexcustomercare@gmail.com or call to 09361321592 to know the status.
20 How do I know that my order has been dispatched? We will send an instant e-mail with the information for the shipment of your order, when the parcel handed over to the courier agency. Further within 24 hours we will update the tracking number in courier website so that the customers can track their shipment of their own.
21 How do I know that my order has been delivered? We will send the delivery status of your order to your e-mail id.
22 How can I cancel my order? If you need to cancel your order, you should send a email to cooptexcustomercare@gmail.com before order dispatch.
23 How can I get the contact details of your showrooms? Kindly check the Store Locator page to know contact details of our all showrooms